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Old 05-23-2019, 03:00 PM
PigSlop PigSlop is offline
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Default Windows 10 + Play = Slow

Recently "upgraded" to Win10 from 7. It's an older machine, but worked mostly well under Windows 7 for years.

All drives are SSD on the 6GB SATA bus, AHCI enabled on all. When loading instruments in Play, the transfer speed maxes out around 35MB/sec, according to Win10 resource monitor. This happens for every drive and every library. It happens in Play standalone as well as under VEP 6. None of the samples are on the system drive.

During playback, I'm getting dropouts that never happened under Windows 7. The drive in question with Hollywood Strings never goes above 10% "active," even as notes drop out. My template which used to take ~8 minutes to load now takes upwards of 25-30.

I've set voices to max in Play, upped the buffer size, and increased the RAM allocation for the Hollywood Strings drive (though I'm nearly out of my 32GB
of RAM so I couldn't crank it up too much). I've adjusted buffer settings in SONAR as well, which helped a little.

So I don't understand why I'm getting dropouts with the SSD basically at idle. The notes fire, but cut off as the RAM-loaded sample runs out.

Running speed test software on the drive(s) reports 550MB/sec sequential read. I'd be happy if Play loaded/played at a rate 1/3 that (as random reads are going to be slower anyway). This proves to me the drives and cables are fine.

I've checked for chipset/SATA drivers, none are available for Windows 10 (presumably not needed). I've swapped the ports the drives are connected to around, no change (unsurprisingly).

Questions are:
1. Is 35MB/sec normal for Play under Win10, and if not:
2. Why is Play seemingly being throttled and not maxing out disk usage?

I can post hardware/software specifics if needed; wasn't sure what would be relevant. Thanks in advance for any insight!
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  #2  
Old 05-24-2019, 08:04 AM
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LMW LMW is offline
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Hey,

which version of the Play engine are you using?
Which generation (if any) of the iLok key are you using?

If you're on Play 6 with an iLok 1 (long and blue), then
these long load times are to be expected. Those two are
not really compatible. I'd recommend moving the licenses
to your computer as a Machine License.

---

If that's not it ...

To further diagnose the issue, please answer as many of the following bulletin
points as possible. If you're not sure of an answer, just leave it empty. Thank you.

Operating System (OS):
Digital Audio Workstation (DAW):
Play engine version:

RAM (in MHz | amount in GB):
CPU (in GHz | amount of cores):

What drives do you use? Do you have a dedicated setup with only samples on the sample drive? Important information would be
- the drive format (e.g. FAT32, exFAT, NTFS, Mac OS Journaled, AFPS)
- the drive speed (e.g. 5400/7200rpm / SSD)
- the drive connection (e.g. PCIe, SATA, Firewire, USB)
- the Sample Cache value which is available in Play > Settings > Streaming.

Please list that information for the drives which you use.
Drive OS:
Drive Samples:
Drive Projects:
Drive Other:

Audio interface (soundcard):
Buffer size:

---

Misc computer / Play settings - Here are a few things, which
you can do to improve your DAW capabilities:

- Turn off WIFI and BlueTooth
- Unplug your LAN cable (basically, get off the internet)
- Turn off all background programs such as security etc.
Depending on your security settings, these might actually
be scanning the samples prior to them loading / playing.
- Only open your DAW. Check how many programs are
automatically run upon startup.

NOTE: Please remember that the turned off security settings
should be re-enabled prior to connecting to the internet again!

- Bounce to Audio and use a .wav file instead of live playback. This
will result in less system resources being used, but the downside
is that it can't be edited anymore - You can export the MIDI in addition, of course.

p. 19: The Sample Cache feature allows you to determine how many
of the samples are loaded directly into RAM or are streamed from the drive.
Test out different levels to see what works best for you.
p. 56: The Sample Purge feature allows you to remove any not used
samples from the RAM.
http://www.soundsonline-forums.com/d...ser-Manual.pdf

Cheers.
__________________
Lorenz W. - EastWest Technical Support - E-Mail: lorenz@eastwestsounds.com

Helpful links: Sample Path, Library Sizes, Tips and Tricks, OS & DAWs - "On Drives" is being Updated
Hardware: OS W7 Pro, i7-4910MQ 2,9 GHz (Overclock to 3,9 GHz), 32GB RAM, int. 3TB 840 EVO SSDs,
ext. 1TB Samsung T1 + 6TB backup + UR22 Interface + Kawai MP7 (88 Keys) + Yamaha MS60S Speakers
Software: Cubase Pro 8.0.40, PLAY v6.X.X, EastWest et multi alii
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Old 05-25-2019, 12:57 AM
oleJoergensen oleJoergensen is offline
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Ot can also be caused by Windows defender scanning the drives.
If it is not neccesary for you to be online while working, try turn off Windows defender.
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Old 05-25-2019, 12:46 PM
PigSlop PigSlop is offline
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Quote:
Originally Posted by oleJoergensen View Post
Ot can also be caused by Windows defender scanning the drives.
If it is not neccesary for you to be online while working, try turn off Windows defender.
This was the issue! THANK YOU!!

Hopefully I'm not speaking too soon -- I've just tested Play standalone, loading some of the largest patches I could find (Bow change powerful system). Without Windows Defender, I'm pulling 150-200MB/s, which is perfectly acceptable to me.

I don't particularly want to leave it off, and I wish there were a way to exclude the library folders from the real-time scans. I get that virus scanning of any variety is going to have a performance hit, but had no idea it could be this dramatic.
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Old 05-25-2019, 12:59 PM
oleJoergensen oleJoergensen is offline
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There is a way to turn of Windows defender for scanning specific drives but Ive forgot how to do that. But in the past I did find it on youtube....
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